Frequently Asked Questions (FAQ)
Frames and Compatible Obi
What types of obi can be framed? The type of obi that can be framed is called the fukuro obi.
▪️ Length: approx. 430 cm
▪️ Width: approx. 30–31 cm
When folded in half three times and hung on the round rod inside the frame, the obi's height will align with the frame. You can also adjust the way it's folded to highlight your preferred part of the pattern.
Can a Nagoya obi be framed?
Depending on how it's folded and set up, you may be able to frame a Nagoya obi with this product. However, we do not recommend this as the standard method of use.
What are the dimensions and weight of the Obi Wall Art?
✦ Size
(External dimensions)
Width 17.3in × Height 24.2in × Depth 1.7in
✦ Weight
Frame only: 2.5 kg
With obi: approx. 2.8–3.8 kg
(varies depending on the obi used)
How do I change the obi?
Open the back panel of the Obi Wall Art frame, remove the hanging rod, replace the obi, and then reattach the back panel.
For more details, please see the How to Change the Obi page.
Can I hang the frame horizontally?
We have tested horizontal displays in our store, and while they are possible using clips and a simple board, we do not recommend them.
Extended use of clips may cause wrinkles in the obi.
What is the condition of the obi in the set?
All obis selected by our store are antiques.
We carefully choose pieces that are in excellent condition and suitable for wearing with traditional clothing. However, as antiques, they may have some wrinkles, stains, loose threads, fading, or odors.
If you're interested in a particular obi, we can provide additional photos upon request.
Please contact us via email using the Contact Us form.
Meanings of Obi Patterns
What material is the surface cover plate made of?
Obi Wall Art's protective surface cover is made from a 2 mm UV acrylic sheet (COMO GLAS UV40), which blocks 97% of UV rays.
Please note that while the material significantly reduces UV exposure, it does not completely block 100% of UV rays.
Purchasing Products
Can I purchase just the frame?
Yes, you can purchase the frame by itself. Please select it from the product list. (Colors: White / Black)
View All Frames and Products
Is it possible to purchase just the obi?
Yes, we may be able to accommodate your request depending on the situation.
If you want an obi with a design not listed in our product list, please contact us, and we'll be happy to discuss it with you.
Contact Form
What obi width does the frame for a square obi (men's traditional obi) accommodate?
The mat for Obi Wall Art For Men (for square obis) has an 8.5 cm window opening, so it's suitable for obis 9 cm or wider.
If you're unsure whether your obi is compatible, please contact us through the Contact Us page.
When will the product be delivered?
Our products are made to order and will be shipped from our shop within 2–10 business days after receiving your order.
For delivery addresses within Japan:
Your package will arrive approximately 1–3 business days after shipping.
*Please note that delivery times may vary during long holidays and the New Year season.
For delivery addresses outside Japan:
Your package will generally arrive about 10 business days after shipping.
Please note that delivery times may vary depending on the shipping carrier and conditions in each country.
Do the products come with a warranty?
Yes. If there is an issue with the fasteners on the back of the frame, we will send you replacement parts.
If the frame develops a crack or becomes warped, we will replace it with a new frame.
If the protective acrylic cover is scratched, we will also send you a replacement.
Please feel free to contact us anytime through the Contact Us form.
Can you issue a receipt?
Our shop does not print receipts or include them with products.
We apologize for the inconvenience. Please use the "View Receipt" link in your shipping confirmation email to issue your receipt.
How do I cancel an order?
Before the product is shipped:
1. On the order confirmation screen, you'll find "Cancel" and "Cancel & Reorder" buttons in the Order Actions section at the bottom of the page. You can cancel or reorder directly from there.
2. You can also cancel or reorder through the order history in your account.
3. The order confirmation email you receive also contains a "Cancel" button, which you can use to cancel or reorder.
After the product has been shipped:
Orders cannot be canceled once they have been shipped.
We apologize for the inconvenience. Please contact us through the Contact Us page, and we will respond appropriately depending on the situation.
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